Logistics
Fewer phone calls, faster answers, cleaner documents.
Freight and logistics run on messages: booking requests, status checks, customs paperwork, delay notifications. Velum builds agents that handle the volume and surface the exceptions that need a human.
In short
How does Velum help logistics businesses?
Velum helps logistics companies and freight forwarders by automating quote and booking intake, shipment status communication, customs and shipping documentation, and exception management for delays and damages, connected to TMS and carrier systems.
What we automate
AI-native services for logistics
- 01
Quote and booking intake
Structured extraction from email requests, rate lookup, and booking drafts for an operator to confirm.
- 02
Status communication
Proactive updates to customers from tracking data, and instant answers to status questions on any channel.
- 03
Documentation
Bills of lading, customs declarations and invoices assembled from shipment data and validated against rules.
- 04
Exception handling
Delay and damage detection with recommended responses, claims paperwork and customer notifications.
Systems we connect
Built on what you already run
- TMS
- Carrier APIs
- Customs platforms
- Accounting
Bring one function from your operation.
Thirty minutes with a Velum lead. We map it and tell you whether it is a good first candidate.