Skip to content
Velum

Retail & e-commerce

Run the store on signals, not spreadsheets.

Retail margins live in the details: product data, response times, returns, replenishment. Velum puts agents on the repetitive work so merchandisers and store teams can spend time on customers.

Book a callAll industries

Case studies in retail & e-commerce

All case studies

In short

How does Velum help retail & e-commerce businesses?

Velum helps retailers and e-commerce brands by automating catalog enrichment, tier-one support and returns handling, review and feedback synthesis, and replenishment alerts, connected to the commerce platform, help desk and inventory system already in use.

What we automate

AI-native services for retail & e-commerce

  1. 01

    Catalog enrichment

    Complete, consistent product data and descriptions generated from supplier feeds and brand guidelines, reviewed before publish.

  2. 02

    Support and returns

    Order-aware support agents that resolve status, exchange and return requests, and hand off edge cases with full context.

  3. 03

    Voice of customer

    Reviews, tickets and chats summarised into weekly product and operations issues, ranked by revenue impact.

  4. 04

    Replenishment alerts

    Stock-out risk detection across channels with suggested purchase orders for a buyer to approve.

Systems we connect

Built on what you already run

  • Shopify / commerce platform
  • Help desk
  • Inventory / ERP
  • Email and SMS
  • Marketplaces

Questions from retail & e-commerce teams

01

Can agents talk to customers directly?

Yes, within a scope you define. Common practice is to let agents resolve order status and simple returns autonomously, and to require approval for refunds above a threshold.

Bring one function from your operation.

Thirty minutes with a Velum lead. We map it and tell you whether it is a good first candidate.

Book a call