Managed AI operations
Agents that keep getting better after launch.
Once agents are live we run them: monitoring quality and cost, re-running evaluations on every change, upgrading models, fixing integrations when vendors change their APIs, and shipping new improvements every month.
- Monthly, cancel any time
- 24/7
- Monitoring
- Every
- Change evaluated
- Monthly
- Improvements shipped
In short
Velum's managed AI operations service runs AI agents and automations after launch. It includes quality and cost monitoring, evaluation runs on every change, model upgrades, integration maintenance, incident response, and a monthly improvement cycle based on exceptions and user feedback.
A good fit for
- Teams with agents in production and no one to run them
- Companies whose automations break when vendors change
- Leaders who want a monthly report of value delivered
What you get
6 deliverables, all yours.
Everything below is handed over at the end, documented and owned by your team.
Scope this with us- 01
Monitoring and alerts
Quality, latency, cost and failure rates watched around the clock, with alerts routed to the right person.
- 02
Evaluation runs
The test suite re-run on every prompt, model or integration change before it reaches production.
- 03
Model upgrades
New models tested against your cases and adopted only when they are better or cheaper.
- 04
Integration upkeep
Connector fixes when vendors change their APIs, before your team notices.
- 05
Monthly improvements
Exceptions reviewed and the most valuable fixes and new steps shipped every month.
- 06
Value report
Runs, hours saved, approvals and cost per agent, reported monthly.
How it runs
From first call to done.
- Week 1
Onboard
Existing agents and automations reviewed, monitoring and evals set up.
- Always
Run
Daily monitoring, incident response and evaluation on every change.
- Monthly
Improve
Monthly review of exceptions and feedback, then the next improvements shipped.
- Monthly
Report
Value, cost and quality reported to the owner and leadership.
Timeline
Monthly, cancel any time
Pricing
Monthly fee based on the number of agents and their volume. Model costs passed through at cost.
Where this applies
Solutions this service delivers.
- CRM automation
AI CRM
A CRM that updates itself.
Every call, email and meeting logged, enriched and actioned by agents. Reps spend zero hours on CRM admin and renewal risk shows up a quarter early.
- 5 h
- Saved per rep, weekly
- 100%
- Activity logged
- 90 d
- Earlier churn signal
- Customer support
Support resolution desk
Tickets resolved, not deflected.
Two thirds of routine tickets resolved end to end with answers grounded in your policies and live account data, the rest routed with full context, and refunds or credits approved by a person.
- 60–70%
- Tickets resolved by agents
- < 5 min
- First response
- 0
- Refunds without approval
Before you ask
01Can you run agents another team built?
Yes. We start with a review, add monitoring and evaluations, then take over day-to-day operation.
02What does it cost?
A monthly fee tied to the number of agents and their volume. Model and software costs are passed through at cost or billed to your own accounts.
03What is the notice period?
One month. Everything we build and document stays yours.
Other services
Pair it with.
AI opportunity audit
Know exactly what to automate, and what it is worth.
We map how work actually moves through your teams and tools, score every candidate workflow on value, feasibility and risk, and hand you a costed roadmap. You decide what to build with real numbers in front of you.
2 to 3 weeksCustom AI agent development
Agents built around how your team already works.
We design, build and ship AI agents that do real work inside your tools: reading documents, updating systems, drafting replies and making routine decisions, with a person approving anything that matters. Tested on your real cases before launch.
4 to 8 weeks per agentWorkflow automation & integrations
Your systems, finally talking to each other.
We connect the tools your business already runs on and automate the handoffs between them: forms to records, orders to fulfilment, tickets to teams, data synced both ways. Predictable steps run as automations; judgement calls go to an agent or a person.
1 to 4 weeks per workflow
Start with a 30-minute call.
We will tell you honestly whether this service fits, and what it would take.